SBCS Webpage
http://www.cisco.com/web/go/sbcs/index.html
Cisco Selling Edge Program (2 hrs) – Qualifying the customer, Identifying appropriate products & positioning the solution
Smart Business Roadmap –Documentation designed to be used with a customer to help discover the major business challenges (Cost containment, operation efficiency, security, customer responsiveness) and then link this challenge to a standard Cisco solution.
http://www.cisco.com/web/partners/sell/smb/tools_and_resources/smart_business_roadmap.html#~tab-1
SMB Community Sales Support – Portal that describes resource to assist you in selling SBCS
https://www.myciscocommunity.com/docs/DOC-1451
SBCS Smart Designs (4 hrs) – Design & Implementation Guide for SBCS deployments
http://www.cisco.com/web/partners/sell/smb/tools_and_resources/smart_business_comm_system.html
Self paced UC500 technical enablement labs (CCA)
https://www.myciscocommunity.com/docs/DOC-10395
SBCS Demo Box – Order a demo box using Cisco Not For Resale Program (NFR)
http://www.cisco.com/web/ANZ/partners/promotions/nfr/index.html
Cisco Voice Fundamentals (6 hr)
Resources
Cisco IP Telephony Express Training (1 Day)
Cisco UC500 Best Practices Sessions (1.5 hr)
https://www.myciscocommunity.com/docs/DOC-14451
Cisco Press Book – Cisco IP Communications Express: Callmanager Express with Cisco Unity Express.
http://www.ciscopress.com/bookstore/product.asp?isbn=158705180x
Cisco Support Community (Including VoD’s, Forums and How-to’s)
https://www.myciscocommunity.com/community/smallbizsupport
Cisco Support Community – Design & Deployment Support
https://www.myciscocommunity.com/docs/DOC-1377
Resources
Learning Map for Cisco Unified Communication Manager Express