Training for Small Business Specialization and Beyond
Open to all partners, the following classes provide an overview of Cisco Small Business products and solutions, whether you’re working toward the required exams for Small Business Specialization or just want to learn more.
Class Name and Description
Cisco for Small Business
Overview of Cisco Small Business products, programs, support resources and tools.
Cisco Products
Features of Cisco Small Business products with focus on customer benefits and sales opportunities.
Cisco Small Business Pro Products
Cisco switching, routing, and voice products for more sophisticated small business customers.
Selling Cisco Small Business Series Portfolio
Portfolio overview with focus on product positioning, customer profiles, and deployment scenarios.
SBCS 1.5 CCA 2.0 Quick Learning Module
Design and deployment fundamentals of Cisco Smart Business Communications System (SBCS) 1.5 and Cisco Configuration Assistant (CCA) 2.0.
SBCS 1.6 CCA 2.1 Quick Learning Module
New features and functions of Cisco Smart Business Communications System (SBCS) 1.6 and Cisco Communications Assistant (CCA) 2.1.
Cisco Small Business Pro SA 500 Series Security Appliances
Features of the SA 500 Series Security Appliance and sales opportunities relevant to the small business.
Cisco IP Video Surveillance and Storage
Features, functions, configuration methods, design scenarios, and deployment fundamentals for the IP Video Surveillance and Storage solutions.
Cisco Small Business Pro Service and Support
Explore service and support for Cisco Small Business Pro Series. Tips on product positioning and understanding customer profiles.
Smart Business Roadmap for Small Business
Sales framework designed to increase sales and build long-term customer relationships.
Tools and Resources for the Small Business Account Manager
Resources to help you with the small business customer lifecycle (learn, sell, design, deliver, and support).
SMB Technology Fundamentals
Network basics, LANs and WANs, foundation switching and routing, wireless LANs, and voice technologies.
Cisco SMART Designs
Effective design techniques and preparation for small business deployments.
Cisco Configuration Assistant Training
Step-by-step instruction on using Cisco Configuration Assistant (CCA), including switching, wireless, voice features, dial plans, and multisite installations.
Tools and Resources for the Small Business Engineer
Resources to help you with the small business customer lifecycle (learn, sell, design, deliver, and support).
Technical Labs and Lab Guides – Training for Engineers
Note: Class topics are not included on specialization exams.
Lab Name and Description
Small Business Smart Business Communications System (SBCS) First Look Lab
Learn to install and deploy Cisco Unified Communications 500 Series for Small Business and Cisco Configuration Assistant (CCA). Gain experience with the 500 Series configuration, call processing, key system, private branch exchange (PBX), voicemail, auto attendant, and hunt groups. Also work with additional features of Cisco Unified Communications 520 for Small Business.
SBCS First Look Lab Guide Download Now (PDF – 7.3 MB)
Small Business Smart Business Communications System (SBCS) Advanced Lab
See advanced features of the Cisco Unified Communications 500 Series for Small Business and Cisco Configuration Assistant (CCA). Gain experience in 500 Series, TimeCardView, Extension Mobility, Ad Hoc and Meet-Me Conferencing, LiveRecord, Night Service, and multisite configuration. (We strongly recommend prior experience with SBCS, 500 Series, and IP phone configuration with CCA.)
SBCS Advanced Lab Guide Download Now (PDF – 1.0 MB)
Small Business Technical Enablement Lab Guides
Access the additional voice and communications technical lab guides that are available in the Cisco Small Business Support Community.
Sales Training – Training for Account Managers
Note: Class topics are not included on specialization exams.
Course Name and Description
Cisco Sales Essentials (CSE) v5The goal of this course is to provide Cisco partner account managers and engineers with the introductory information on Cisco’s products and solutions. The course is also designed for AMs and Engineers wishing to earn the Cisco Sales Expert designation by passing the Cisco Sales Expert exam #646-205. Modules included are Partnering With Cisco, Networking Basics, Small Business, Borderless Network, Collaboration, Virtualization Architectures and Partner Profitability.
Smart Business Communications System (SBCS) v2.2Explore what’s new with Cisco Smart Business Communications System (SBCS) 2.2. Overview of new products and enhancements.
Cisco Small Business – Switching v1Overview of Cisco’s Small Business unmanaged, managed switching portfolio, installation and configuration scenarios. Prerequisites: Basic understanding of networking products and solutions; entry-level networking sales or engineering experience.
Cisco Small Business – Storage v1Cisco Small Business Smart Storage centralizes and manages storage for your small business customers in one affordable, high-speed solution. Built-in and add-on applications extend usage beyond storage. This course includes tips for selling storage solutions, installation and configuration techniques, and Cisco service and support offerings.
Strategies for Selling Cisco Unified Communications to the Small Business Vertical MarketProfitable opportunities exist for Cisco partners who focus on selling Cisco Unified Communications, SBCS, and third-party applications to the small business vertical market. This course content includes strategies for selling to vertical markets and beating the competition, and the ways that Cisco can help you succeed.
Cisco Partner Marketing Central for Small Business TrainingCisco Partner Marketing Central for Small Business training includes valuable information on this easy-to-use co-marketing platform. It offers guidance on creating campaigns and managing events with an option to link to social media features. Included are helpful resources, guides, and a live demo.
